Overview

Arcas Cayman respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy applies to information collected when you browse our website, submit an enquiry, request a consultation, complete a Facebook or Instagram lead form, or otherwise communicate with us.

We collect and use personal information only where reasonably necessary to respond to enquiries, provide our services, meet legal and regulatory obligations, and improve your experience. We do not sell your personal information and will only share it where necessary, authorised or required by law.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and other contact details.

• Information about the service you are interested in.

• Information submitted through our website forms or Facebook and Instagram lead forms.

• Messages, correspondence and consultation details.

• Identification, immigration, corporate, compliance or supporting documents that you voluntarily provide after contacting us.

• Information required to complete identity verification, KYC, AML, corporate administration, immigration or related services.

• Technical information such as your browser type, device information, IP address, website activity and referral source.

• Marketing preferences and records of your consent or communication choices.

• Any other information you choose to provide to us.

Please do not submit passports, identification documents, financial information or other sensitive documents through a Facebook or Instagram lead form. We will advise you of an appropriate method for providing documents where they are required.

How we use information

We may use your personal information to:

• Respond to enquiries and contact you about the service you requested.

• Arrange consultations and appointments.

• Assess your needs and determine whether we can assist you.

• Provide administrative, immigration, corporate, compliance, notarial, HR, mediation and consultancy services.

• Complete identity, KYC, AML or other compliance checks where required.

• Prepare, review, process or submit applications, registrations, filings and supporting documents.

• Communicate with government departments, regulators, registered agents, professional advisers and other relevant parties where authorised or required.

• Manage our relationship with you and maintain appropriate business records.

• Process invoices, payments and accounting records.

• Improve our website, advertising, services and customer experience.

• Send service updates or marketing communications where you have consented or where otherwise permitted by law.

• Protect our systems, prevent fraud and maintain the security of our business.

• Comply with legal, regulatory, professional and reporting obligations.

• Establish, exercise or defend legal rights.

We will only use personal information for the purpose for which it was collected or for a compatible purpose permitted by law.

Legal Grounds for Processing

Where required, we process personal information on one or more of the following grounds:

• You have provided your consent.

• Processing is necessary to respond to your request or take steps before providing a service.

• Processing is necessary to perform an agreement with you.

• Processing is necessary to comply with a legal or regulatory obligation.

• Processing is necessary for our legitimate business interests, provided that those interests do not unfairly override your rights.

• Processing is necessary to establish, exercise or defend legal rights.

• Another processing condition permitted under applicable law applies.

You may withdraw your consent at any time where our processing relies on consent. Withdrawal will not affect processing that was lawful before your consent was withdrawn.

Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

• Our employees, consultants and authorised representatives.

• Cayman Islands Government departments, immigration authorities, corporate registries, regulators and public authorities.

• Registered agents, notaries, attorneys, accountants, compliance professionals and other professional advisers.

• Technology, website, email, document-management, payment, advertising and cloud-service providers.

• Meta where you interact with our Facebook or Instagram advertisements and lead forms.

• Banks, financial institutions and payment providers.

• Law-enforcement bodies, courts, regulators or other authorities where disclosure is required or permitted by law.

• Another organisation involved in a business transfer, restructuring or similar transaction, subject to appropriate safeguards.

We require service providers handling personal information on our behalf to use it only for authorised purposes and to maintain appropriate confidentiality and security.

International Transfers
Some of our service providers, technology platforms or professional partners may process or store information outside the Cayman Islands.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under applicable data protection law and that appropriate safeguards are used.

By using Facebook, Instagram or other international technology platforms, your information may also be processed in countries where those platforms or their service providers operate.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, password protection, secure storage, confidentiality procedures, staff awareness and restrictions on who may access information.

However, no website, email service or online transmission method can be guaranteed to be completely secure. Please avoid sending sensitive or confidential documents through ordinary email or social-media messaging unless we have confirmed that it is appropriate to do so.

How Long We Keep Information

Where permitted, we may use your contact details to provide information about Arcas Cayman’s services, updates or relevant opportunities.

You may unsubscribe or ask us to stop sending marketing communications at any time by:

• Using the unsubscribe option included in the communication; or

• Contacting us using the details below.

Opting out of marketing will not prevent us from sending necessary communications relating to an enquiry or service you have requested.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Operate and secure the website.

• Remember visitor preferences.

• Understand how visitors use the website.

• Measure website and advertising performance.

• Improve our content and services.

• Support advertising and remarketing activities where enabled.

Third-party services, including Meta, may place or access cookies or similar technologies when you visit our website or interact with our advertisements.

You can manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Your Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Ask whether we hold personal information about you.

• Request access to your personal information.

• Ask us to correct inaccurate or incomplete information.

• Request that information be erased, blocked or no longer processed in certain circumstances.

• Object to or restrict certain uses of your information.

• Withdraw consent where processing is based on consent.

• Ask us to stop using your information for direct marketing.

• Raise a concern or make a complaint about how your information has been handled.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before completing your request.

You may also have the right to complain to the Cayman Islands Office of the Ombudsman if you believe your personal information has been handled in breach of applicable data protection law.

Information About Children

Our website and advertising lead forms are intended for adults.

Where information about a person under 18 is necessary for an immigration, residency, passport, corporate or related service, it should be provided by their parent, legal guardian or another properly authorised representative.

We do not knowingly use children’s information for direct marketing.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the applicable privacy policy before providing personal information to another organization.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal obligations.

The updated version will be published on this page, and the “Last updated” date will be changed accordingly.

Contact

For questions about this Privacy Policy, to exercise your privacy rights or to raise a concern about how your information has been handled, please contact:

Arcas Cayman
Email: Arcas@arcascayman.com
Telephone: 1-345-623-2519
Address: Elizabethan Square, Amerigo House P.O. Box 11159, George Town Grand Cayman, KY1-1008
Website: arcascayman.com